Jumpstart Refinery FAQs

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FAQs

Welcome to Jumpstart Foundry’s Refinery!

Etiquette & Rules

These are a few practices to implement to keep the Refinery beneficial for everyone:

  • The first thing you’ll need to do is set up your profile. We have created video tutorials that you can locate below to walk you through this process.
  • The first place you should post is in the “Intros!” group – tell us who you are and what you do.
  • Post in the various groups as you’d like – ask questions to leverage the community’s knowledge, share what’s been working well for you, and celebrate wins.
  • Self-promotion is not allowed.
  • Be kind to others. Constructive feedback is encouraged, rudeness is not.
  • We reserve the right to remove you from the Refinery should you choose to not follow these guidelines.

Thank you for joining The Jumpstart Foundry Refinery! We are looking forward to connecting with you in the community!

Rules

How do I register as a portfolio company?

  1. Visit jsrefinery.co and click “Get Started” (*We highly recommend that you sign up with LinkedIn. However, you can also sign up through a Google Account or using your email address.)
  2. Next, make sure you properly identify your affiliation as a portfolio company and fill out the fields that appear. You will automatically be added into specific groups based on your cohort year, product type, and customer type.
  3. If you sign up with an email address, you will need to verify it at this point. Otherwise, this step will be automatically skipped and you can proceed with filling out the advanced profile information.
  4. Next, if you are willing to serve as a long-term mentor or short-term point of reference, make sure to check the boxes under the “Offer Mentoring” and “Offer Help” sections.
  5. Finally, if you would like to be matched with a mentor or need help in certain areas, make sure to check the boxes under the “Seek Mentoring” and “Seek Help” sections.
  6. After you have completed these tasks, we will approve your profile within three business days and you will receive email notification.

Make sure to sign on to the Jumpstart Refinery and introduce yourself to the community once you are approved!

Companies

How do I register as a vendor partner?

  1. Visit jsrefinery.co and click “Get Started” (*We highly recommend that you sign up with LinkedIn. However, you can also sign up through a Google Account or using your email address.)
  2. Next, make sure you properly identify your affiliation as a vendor partner and fill out the fields that appear. You will automatically be added into specific groups based on your areas of expertise, product type, and customer.
  3. If you signed up with your email address, you will need to verify it at this point. Otherwise, this step will be automatically skipped and you can proceed with filling out the advanced profile information.
  4. The last step includes identifying your willingness to help companies with quick check-ins and your willingness to be a long-term mentor.
  5. After you have completed these tasks, we will reach out to you via email with next steps for becoming a Jumpstart approved Vendor Partner.
  6. Once all of the tasks are completed you will receive an email that you have been approved into the Refinery.
  7. Make sure to sign on to the Refinery and introduce yourself to the community once you are approved!

As a Vendor Partner, you should not be soliciting directly. You will be posted to our Vendor Partner Directory and our Portfolio Companies will reach out to you if they are interested in your product.

Vendors

How do I register as a mentor?

  1. Visit jsrefinery.co and click “Get Started” (*We highly recommend that you sign up with LinkedIn. However, you can also sign up through a Google Account or using your email address.)
  2. Next, make sure you properly identify your affiliation as a mentor and fill out the fields that appear. You will automatically be added into specific groups based on your areas of expertise, product type, and customer.
  3. If you signed up with your email address, you will need to verify it at this point. Otherwise, this step will be automatically skipped and you can proceed with filling out the advanced profile information.
  4. The last step includes identifying your willingness to help companies with quick check-ins and your willingness to be a longer-term mentor.
  5. After you have completed these tasks, we will approve your profile within three business days and you will receive email notification.

Make sure to sign on to the Refinery and introduce yourself to the community once you are approved!

Mentors

How do I register as an investor/Jumpstart limited partner?

  1. Visit jsrefinery.co and click “Get Started” (*We highly recommend that you sign up with LinkedIn. However, you can also sign up through a Google Account or using your email address.)
  2. Next, make sure you properly identify your affiliation as a Jumpstart Limited Partner and fill out the fields that appear. You will automatically be added into specific groups based on your areas of expertise, product type, and customer. If you signed up with your email address, you will need to verify it at this point. Otherwise, this step will be automatically skipped and you can proceed with filling out the advanced profile information.
  3. After you have completed these tasks, we will approve your profile within three business days and you will receive email notification.

Make sure to sign on to the Refinery and introduce yourself to the community once you are approved!

Vendors

FAQs

General

What is the Refinery?
The Jumpstart Refinery is an online community for JS Portfolio Founders, network mentors, vetted vendors, and industry affiliates. It is a central, virtual location for members of our network to find resources and make connections with each other. 
I registered, what now?
We created a short clip for tips to getting started with our community.

We also recommend that you complete the following tasks:

  • Introduce yourself to the community in the Intros Group.
  • Introduce yourself to your cohort (for portfolio companies) or other groups that you closely identify with.
  • Find the right group for your content. Have a tech question? Make sure to ask it in the tech gurus group!
  • Post events such as webinars that you think would be helpful to the community or events that you are hosting yourself.
  • Take advantage of the amazing Jumpstart team and sign up for office hours through the widget on your homepage.
  • Looking for specific help or resources? Look through the Vendor Partner directory.
  • Utilize the messaging tool to reach out to other entrepreneurs, mentors, investors, etc.
  • Explore the Blueprint! The Blueprint is the home for all of our resources that can help you and your business grow.

Groups

What is a group?
A group is a smaller section of the community focused on a common interest or goal. For example, there are cohort groups for each portfolio company class and groups such as the “Finance Gurus” group covering all things finance. 
How do I join different groups?
You will be automatically put in groups based on your answers to the registration questions. However, you can request to join other groups that are of interest to you or your company. Certain groups such as more advanced refinery levels and cohorts do have restricted access and if you don’t meet the qualifying criteria, you will not be accepted into the group. 

Refinery Levels

What is a Refinery Level?

Refinery Levels provide a quick reference point for members of the community to understand a company’s stage & state of development. Refinery Levels are only assigned to JSF Portfolio Companies and were created to help orient a mentor or community member to the type/stage of business they prefer working with. This is how we define each level…

Level 0 – Building a Strong Foundation

Level 1 – Achieving Product-Market Fit

Level 2 – Generating Early Customer Revenue

Level 3 – Establishing Repeatable Revenue & Sustainable Operations

Level 4 – Scaling for Growth

Mentors & Mentees

What is a mentor?
A mentor is someone who volunteers their time to help you reach your goals. Our mentors come from all types of businesses and are excited to be a part of your journey! 
How do I find a mentor?

Go to the mentors tab on the left side of your homepage. When you find someone that you think would be helpful, send them a request. Also consider messaging them to set up a time for a conversation. Once they accept your request, you will receive an email.

I want to be a mentor, what next?

Register in The Refinery as a mentor and make sure to check the boxes for “Offer Mentoring.” Also, stay up to date on any pending requests you might have waiting for you in The Refinery.

Vendor Partners

What is a Vendor Partner?
A Vendor Partner is a Jumpstart connection offering a product or service, often at a discounted rate, that has been pre-qualified by the JS team.

Events

What kind of events can I find here?

Webinars hosted by Jumpstart, Portfolio Companies, and mentors will be posted here. Additionally, if you find another event that you think would be beneficial for Refinery members to join, we invite you to share it with the community! 

Job Board

How do I post to the job board?
What kind of jobs can I post to the job board?
Any openings that you have for interns, part-time, or full-time work! 
How do I search for jobs on the job board?

Messaging

What is the messaging tool?
The messaging tool allows you to direct message other Refinery members. It is a quick and easy way to get in contact with members in the community and to make new connections!

Blueprints

What are blueprints?
Blueprints are the home for all of our resources that can help you and your business grow.

Mobile App

How do I access the Refinery mobile app?
  1. Apple Store users you can find the app here & Google Play Store users you can find the app here
  2. For Apple users, search the institution name “Jumpstart Refinery”
  3. Sign In or Register (Highly suggested to do this through your LinkedIn account)
  4. Once signed in, the app will ask if you would like to receive notifications
    • *We recommend that you allow notifications as it will notify you upon receiving messages and updates
What can I do with the Refinery mobile app?
  1. Once logged in, the app will take you directly to the main feed page where users post content
  2. Tap the three lines at the top left corner of the app to access the different app platforms
  3. Click on any of the categories to direct towards specific interests
  4. You can also direct message through the mobile app

FAQs

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